FAQs

The MCAC App allows members to: • Register for classes • Reserve tennis & pickleball courts • View schedules • Manage billing • Stay connected to club updates Our goal is to make your experience seamless — all in one place.

To get started: 1. Visit: midcapeathletic.clubautomation.com(http://midcapeathletic.clubautomation.com) 2. Click “Access My Account” under “First time here?” 3. Select “Register Now” 4. Under “Find My Account,” enter your: • First Name • Last Name • Email Address 1. Click Search 2. Once your account is located, you’ll receive a verification email with final login instructions. 3. Open the verification link in your email to complete setup. 4. Enter/confirm your personal information, agree to the liability waiver, and click Save Account. You’ll then be directed to your member portal home page.

Once your account is set up, you no longer need to use “Access My Account.” Simply log in using: • Username: Your email address • Password: The one you created

You can download the app here: Apple (iOS): https://apps.apple.com/us/app/id1532199746(https://apps.apple.com/us/app/id1532199746) Android: https://play.google.com/store/apps/details?id=com.clubautomation.midcape.athletic(https://play.google.com/store/apps/details?id=com.clubautomation.midcape.athletic)

If you experience issues: • Double-check your email spelling • Make sure you completed the verification step • Or call the front desk at 508-394-3511 for assistance - we’re happy to help.

You can sign up for your Zoom classes on your member portal.   1. Download Zoom at https://www.zoom.us/ (https://www.zoom.us/)and set up your account 2. At class start time (or a few minutes early), log in to Zoom --  Meeting ID: 508 394 3511 (It’s the MCAC Phone number, easy!), Password: MCAC24 (case-specific) 3. Check the device and browser you are using.  The most current browser and the most recently updated version will offer the best results.  There are limitations if you are using Safari or Firefox, so Google Chrome is suggested for the best Zoom results. 4. Once you’re logged in, your browser will ask to access your camera and microphone.  Choose Allow. You will still be able to mute yourself and turn off your camera once you are in class, but enabling the browser ensures you will have control once the class starts.

• If the instructor has technical difficulties during class, please understand they can’t always be addressed immediately.   Your best option is to use one of the pre-recorded class videos. https://www.midcapeathletic.com/videos (https://www.midcapeathletic.com/videos)(password: MCAC24) • Please stay muted during class. • Set up a space ahead of time where you are well lit, and in a large enough area to set your device down in a stable position in front of you with a clear view of the screen. • Once in your class, you can “test” your mic and speakers to be sure your volume is set well.   • The instructor or host will mute everyone once class starts and spotlight their screen so you see them in your large screen. • If you experience problems or have questions, use the CHAT function at the bottom of your screen and address everyone and the host will be alerted to help resolve the issue. • While you are muted you can still chat with participants directly via “private” chat or with the entire class by using the chat button at the bottom of the screen, or by hovering over their window and clicking on the 3 dots to “chat” • If you have a music related issue (volume is too high/low or can’t hear the instructor) please use the “raise hand” option to get the attention of the instructor